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Please use the links below to help troubleshoot any issues with your Training Center DVD.   If you cannot find an answer, feel free to Contact Us we will do our best to help you get up and running.

Windows PC Users:
  Problems getting the DVD to play in my Windows computer.
    1.1 - Nothing happens after I insert the DVD into my Windows computer's DVD drive?
    1.2 - After inserting the DVD, I see some folders and files, what do I click?
    1.3 - I just see a bunch of text (unrecognizable code / html code) after inserting the DVD drive.

  Problems seeing the Videos, Electronic Book or PDF Shortcut files.
    2.1 - I do not see the list of videos in the the VideosNow SEARCH screen.
    2.2 - How can I get rid of the 'Active Content' warning in my web browser? How can I avoid seeing that information bar about 'Blocked content' every time I use the DVD.
    2.3 - When I click PLAY or a link to a video inside VideosNow on my computer, no window pops-up, nothing happens.
    2.4 - When I try to play a video, a window pops up, but it says I need "FLASH PLAYER" How can I get it?
    2.5 - When I try to view the Electronic Book or a PDF shortcut sheet, I cannot see them, or it says I need to install Adobe Reader. How can I get Adobe Reader installed?

Apple Mac Users:
  Problems getting the DVD to play in my Mac.
    10.1 - Nothing happens after I insert the DVD into my Apple Mac's DVD drive.


Windows PC Users:
  Problems getting the DVD to play in my Windows computer.

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1.1 - Nothing happens after I insert the DVD into my Windows computer's DVD drive?
A: Your 'AutoPlay' may be set to off.  This would cause nothing to happen when you insert the DVD. 
Here is how to have AutoPlay work (or at minimum, ask you what to do each time):
  1. Open up AutoPlay options in your Control Panel.  (Start menu > Control Panel > (Classic View) > AutoPlay)
     Changing AutoPlay Settings in Windows Control Panel
  2. Scroll down to the "Software and games" section and set to anyone of these options "Ask me every time," "Open folder to view files using Windows Explorer," or "Install or run a program."  (You must not set it at "Take no action" -- this will cause the DVD to do nothing.)
     Changing your AutoPlay settings
  3. Click the "Save" button to save your settings and exit out of Control Panel.
  4. Eject the DVD and re-insert it. 
      If you selected "Ask me every time" then you will see a window pop-up - select "Run shellexe.exe"
     
      If you selected "View files in Windows Explorer" then double click on the 'start_training_center.html' or 'start_training_center' file you see on the DVD. (See below)

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1.2 - After inserting the DVD, I see some folders and files, what do I click?
A: Double-click on the 'start_training_center.html' or 'start_training_center' file you see on the DVD.
 What file to click to start the Training Center

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1.3 -
I just see a bunch of text (unrecognizable code / html code) after inserting the DVD drive.

Training Center file opened in notepad instead of your web browser
A: It seems as if you may have your Notepad or Wordpad associated to open your '.html' web files.  You will need to re-associate the .html files with your web browser.  Here is how to get that done:

  1. You need to view the files located on the DVD.  Click your Start menu > Right-Click on "Computer" > Select "Explore"
  2. Right-click on your DVD drive (D:, E:, etc.) and select “Explore” to open and view the files on the DVD.
  3. Right-Click on the “start_training_center” or “start_training_center.html” file and select “Open With > Choose default program…”
  4. In the "Open With" window, select your browser (Internet Explorer, Safari, Firefox, Google Chrome, etc.) and make sure the checkbox at the bottom is selected “Always use the selected program to open this kind of file” and click “OK”
  5. Now, double-click on the same file "start_training_center” or “start_training_center.html” - the Training Center should now open correctly in your favorite web browser on your computer.

Problems seeing the Videos, Electronic Book or PDF Shortcut files.

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2.1 - I do not see the list of videos in the the VideosNow SEARCH screen.
A:  Active Content needs to be enabled, see the answer to the 'When I click PLAY...' question below.

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2.2 - How can I get rid of the 'Active Content' warning in my web browser? How can I avoid seeing that information bar about 'Blocked content' every time I use the DVD.
active content warning
A:  Active Content needs to be enabled, see the answer to the 'When I click PLAY...' question below.

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2.3 - When I click PLAY or a link to a video inside Videos Now on my computer, no window pops-up, nothing happens.
A: Our DVD requires that you enable 'Active Content' from your computer's DVD/CD drive and if you use Internet Explorer, you set Protected Mode to "Off."  In some cases these settings need to be adjusted on your web browser.  Here's how to change the settings:  (so you don't need to 'allow it' every time you use the DVD in Internet Explorer):

  1. In order to Turn Off Protected Mode, follow these steps:
    Check the bottom of your Internet Explorer window.  If you see that "Protected Mode is already set to "Off" as shown, then skip to "Allowing ACTIVE CONTENT" below.   Otherwise, double click where shown to bring up your "Internet Security Properties" window.


     
  2. In the "Internet Security Properties" window, click on the "Internet" zone at the top, then make sure to clear or uncheck the box next to "Enable Protected Mode (requires restarting Internet Explorer).

     
  3. Now, repeat the procedure for "Local Intranet" zone.  Click on "Local intranet" in the zones at the top and make sure the same checkbox is unchecked. 

     
  4. Once all these check boxes are unchecked, click "Apply" then "OK."  Now close all Internet Explorer windows and restart Internet Explorer.  You should now see "Protected Mode: Off" as shown above.

    Allowing "ACTIVE CONTENT" steps.
  5. Open Internet Explorer and select "Tools > Internet Options." 
  6. Click on the "Advanced" tab and scroll down to the "Security" heading. 
    Place a check in the box on the "Allow active content from CDs (or DVDs) to run on my Computer" and, if you copy the files to your computer, you will also need to place a check next the the "Allow active content to run in files on My Computer" as well.

     Setting Internet Security Options
  7. Click "OK" to save your settings then exit Internet Explorer.  Now, re-start Internet Explorer, all the 'active content' warnings should be gone, all the videos should pop up in windows and play, and the videos should be listed in the VideosNow search window.

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2.4 - When I try to play a video, a window pops up, but it says I need "FLASH PLAYER" How can I get it?
A:  Our VideosNow that you watch on your computer require that you have the free Adobe FLASH player installed, click here to download and install it now from Adobe's web site.

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2.5 - When I try to view the Electronic Book or a PDF shortcut sheet, I cannot see them, or it says I need to install Adobe Reader. How can I get Adobe Reader installed?
A:  Our Electronic Book and PDF shortcut sheets found in VideosNow require that you have the free Adobe PDF Reader installed, click here to download and install it now from Adobe's web site.


Apple Mac User

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10.1 - Nothing happens after I insert the DVD into my Mac's DVD drive.
A:  Most times, when you insert the DVD into your Mac, you will only see the DVD image appear on your desktop.  To get started with the Training Center, you will need to:

  1. Double-click on the DVD image from your Mac desktop to open it and view the files.
  2. After you see the files in the DVD, then double-click on the 'start_training_center.html' file.
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