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Made
Simple Learning
Enterprise Update - March
2010 |
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In This Issue:
Library
Updates
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Success Stories |
Promotional Ideas
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Dear Customer,
Welcome to our Enterprise Update Newsletter for March 2010! This
newsletter goes to contact people at organizations that use our Video
Tutorials. This replaces all previous 'Update' type emails. We plan to get regular updates out to all our enterprise customers
with relevant information about the Video Library and tips and tricks to get
the most out of your BlackBerry Training.
Video Library Updates
Bold 97xx
& Curve 85xx Series
We have
recently updated our video library to add over 130 videos and PDF shortcut files to
the brand new Bold 97xx Series and Curve 85xx Series. Read on to find
out how to get this update for your users!
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We are
proud to announce the addition of these two BlackBerry Smartphone series to
our library (These are the first models with the 'trackpad' which replaces
the 'trackball'.)
Our complete library is the most extensive available anywhere in the
world and now includes over 500 short video tutorial on the
following BlackBerry Smartphone models:
- Bold 9700 Series
- Tour 9600 Series
- Storm 9500 Series
- Bold 9000 Series
- Curve 8900 Series
- 8800 Series including 8830 World Edition
- 8700 Series
- Curve 8500 Series (8520, 8530)
- Curve 8350i
- Curve 8300 Series (8300, 8310, 8320, 8330)
- Pearl Flip 8200 Series
- Pearl 8100 Series
- 7700/7500/7200/6000 Series
If we host the video tutorials for your organization and you have a standard
menu system, your videos are already up-to-date!
If you host the videos yourself, simply login to obtain the latest update.
If you need assistance, please contact us via email at:
info at madesimplelearning dot com.
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Success Stories
Add an hour of efficiency and cut help desk calls by 50%
One of our larger
clients just told us that they estimate the Video Tutorials help their users
gain an hour-a-day in productivity and have reduced help desk calls volume by
50%! (Click
here to share your own story.)
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Situation:
Fortune 500 Client has over 2,000 BlackBerry Users, 80% of whom are spread out across the country.
Training these highly-mobile users was a costly and very difficult undertaking. It was almost
impossible to get people to sit in either a classroom or webinar for BlackBerry Training.
Solution:
Implemented the BlackBerry Video Tutorials hosted by Made Simple Learning. A link on the Intranet
was posted to the videos hosted on Made Simple Learning's web site.
The Project Manager worked hard to promote the new video tutorials:
- In the Sales Newsletter
- On the Corporate Intranet
- In Email Messages to Users
- Via Help Desk Staff
Results:
- Reduced help desk call volume by fully 50%
- Increased productivity of BlackBerry users by one-hour every day
Bottom Line: Resulted in Productivity Savings of over $5,000,000 every year.
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Promotional
Ideas
How to get your users watching the video tutorials.
We all know that
the videos are only helpful if your users watch them. Read on to find
out plenty of tips and tricks to promote the videos in your organization.
Have an idea?
Send it to us!
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PROMOTE WITH A SIMPLE EMAIL LINK:
Why not add a little email link to the Video Tutorials in your email
signature? Something as simple as: Learn your BlackBerry
Smartphone using our simple 3-minute video tutorials.
PROMOTE WITH HELP DESK:
It is a win-win situation if you can give your Help Desk access to the video
tutorials and then have the Help Desk promote them to the users at the end
of each call they receive. “Did you know you could watch a quick 3 minute
video to help you learn about your BlackBerry? -- Just go here on our
Intranet to get to them.”
Maybe set it up so that every email that goes out to a BlackBerry user from
the Help Desk has a link at the bottom to the Video tutorials.
PROMOTE WITH USER
TESTIMONIALS:
We have seen testimonials from users work very well with many of our
clients. If you can grab a few testimonials from your own users, that’s
best!
In the mean time, feel free to use some of our testimonials:
“With the videos, I started performing advanced skills which my co-workers
had no clue about, and they all started asking me ‘How did you do that?” – I
told them it was the video tutorials.”
“I loved the video tutorials – I was able to follow along on my BlackBerry
while watching on the computer. For someone who doesn’t ever get around to
opening manuals, this is a real breakthrough!”
“The videos are short, sweet and to the point! I would rate them 5/5 stars
and recommend them to others!”
“The videos are very easy to follow!”
“I just started reviewing the videos yesterday, but have already learned a
lot!”
“Highly recommend! The videos “turn on the light” for valuable features that
are not readily intuitive”
PROMOTE WITH BLACKBERRY EMAIL TIPS:
Put a plug for the video tutorials at the end of a BlackBerry email tip with
a link to your intranet / SharePoint installation link. We have 20 email
tips that we can send you in an MS Word document, if you’d like.
Contact us and we'll get you the tips!
PROMOTE WITH YOUR NEWSLETTERS TO USERS:
Put a quick testimonial or graphic in your regular newsletter / other
communication to users. Try to show the users how better use of the
BlackBerry will make them more successful in their own jobs. If
someone in your organization regularly communicates to the BlackBerry users
(example a Sales Newsletter), try to get the editor to add in a plug for the
Videos. It works even better if you can get a 'real life' testimonial
from one of the Salespeople about how the videos have helped them work more
efficiently or "win that big deal!"
PROMOTE ON YOUR INTRANET:
Use similar tools as the NEWSLETTER to promote the videos on your
organization’s Intranet server. |
We hope you find this
newsletter valuable and welcome any comments or ideas you would like to
share with us.
Sincerely,
Martin Trautschold
Made Simple Learning
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