| Getting Started |
| Auto Power On/Off & Lock Screen | Power your BlackBerry On and Off, Lock Screen and use Auto Power Off | 3:28 |
| Getting Around Your BlackBerry | Learn Your BlackBerry buttons, home screen, search and more. | 5:46 |
| Using the Setup App | Learn the Setup Wizard and where to locate common settings. | 2:55 |
| Setup Personal Email | How to set up your personal or internet email accounts. | 3:53 |
| Setup Enterprise Email | How to activate your BlackBerry on the Enterprise Server. | 1:38 |
| Transfer files using USB Drive or Mass Storage Mode | Transfer files to your computer using USB Drive Mode and your USB Cable. | 3:17 |
| Connect to Networks & Bluetooth |
| Bluetooth Headset - Setup & Use | Setup and Use any Bluetooth device with your BlackBerry (Ex. Headset) | 2:48 |
| Wi-Fi Setup and Use | How to connect your BlackBerry to a Wi-Fi network. | 3:10 |
| Radio Off/On or Airplane Mode | Use your BlackBerry when on an airplane. Also good for quick troubleshooting. | 1:56 |
| Typing Tips, Copy & Paste |
| Universal Search / Voice Search | Using Universal Search and Voice Search to find just about anything. | 4:37 |
| Multi-Tasking with Copy & Paste (Switch Applications) | Do more things at the same time (Ex: check calendar while on a call). | 2:38 |
| Personalize and Secure Your Device |
| Customize Your Convenience Key | Set your convenience key to open any app on your BlackBerry. | 1:51 |
| Customize Your Home Screen & App. Shortcuts (Hot Keys) | Customize Wallpaper, Make Favorites, Move Icons, Launch by Typing. | 5:19 |
| How to Turn On or Off Your Password | Protect your valuable data with a password and configure settings. | 3:39 |
| Setting Your Owner Information | Set the owner information that displays when BlackBerry is locked. | 1:10 |
| Security Wipe | How to erase all content from your BlackBerry device. | 0:56 |
| Using the Phone |
| Phone Basics - Call Logs, Dial by Name, Number, Dial letters | Using the phone, calling numbers, contacts, voicemail and more. | 3:08 |
| Phone and Contact Ringtones | How to change the main phone ring tone (ringer) or custom ringtone for a contact. | 3:05 |
| Conference Calling & Working with a Second Caller (Hold, Resume, Join, Split) | How to work with a second caller. Hold, join (conference call), split, drop and more. | 2:25 |
| How to Setup, Use & Modify Speed Dial | How to add or edit speed dial numbers from various places. | 2:58 |
| Phone Options and Settings | Customize your phone with options. | 5:00 |
| Productivity Features (Microsoft Office) |
| Use Word to Go (Word) | View, Edit and Send MS Word(tm) Documents (.doc, .docx) | 4:20 |
| Use Sheet to Go (Excel) | View, Edit and Email MS Excel(tm) Spreadsheets (.xls, .xlsx) | 5:11 |
| Use Slideshow to Go (PowerPoint) | View, Edit and Send MS PowerPoint(tm) Presentations (.ppt, .pptx) | 4:20 |
| Working with Email |
| Email Basics | Compose, Send, Read and reply to email and move around your inbox. | 4:19 |
| Working with Attachments | Open and read email attachments. (Word, Excel, PowerPoint, PDF, Pictures, More). | 2:33 |
| Email Search and Flag for Follow-up | Use the Search Softkey to quickly find messages. | 3:34 |
| Out of Office and Email Signature | Set your Out of Office Reply and Auto Signature (only for Enterprise email users). | 2:09 |
| Clean Up Inbox | Delete one, many or use Delete Prior to delete all old messages. | 1:47 |
| Instant Messaging |
| Setup BBM Profile, Invite Contacts | BBM Set Up, Set Profile, Status, Invite Contacts, Scan Barcode, Reply to Invites. | 2:30 |
| BBM Chat, Send Files, Options | Use BBM for chatting, send files, pictures, voice notes and set options. | 4:38 |
| SMS Text Message Basics | Learn the basics of reading and sending SMS Text Messages | 2:23 |
| PIN to PIN Messaging | How to send PIN to PIN messages to other BlackBerry users. | 2:34 |
| Contacts and Addresses |
| Contacts Basics | Find contacts, instantly call, email or map addresses. | 3:50 |
| Adding New Contacts | Tips for Adding New Contacts and adding pictures to contacts. | 3:39 |
| Remote Contact Lookup | Remotely lookup contacts in your organization's server address list. | 2:49 |
| Add New from Email & Phone | Easily add new addresses from phone call logs and email addresses. | 2:52 |
| Using the Calendar |
| Calendar Basics and Views | Navigate day, week, month and agenda views in your Calendar. | 2:48 |
| Detailed Scheduling | Detailed Scheduling and Calendar Options (Initial View) | 3:58 |
| Schedule Conference Calls | Schedule a Conference Call on your Calendar (Set Default Access Numbers) | 3:00 |
| Invite Attendees & Check Availability | (For users connected to a BlackBerry server) How to Invite people and look at their availability | 2:56 |
| Respond to Meeting Invitations | Accept, Tentatively Accept or Decline Invitations and even send Comments | 1:14 |
| Browsing the Web |
| Web Browser Basics | Web Browser basics: type web address, add bookmarks, tabs, history, and more. | 4:53 |
| Customize, Clear Cache and Shortcuts | Setting Options, Enable Browser Shortcuts, Clear Cache, Fonts and more. | 4:51 |
| Sounds and Ringtones |
| Change Ringtones | How to change your main phone ring tone | 1:45 |
| Change Sound Profile | Change how you hear or feel phone calls, ringing alarms, email, SMS and more. | 0:55 |
| Customize Sound Profiles | How to customize or fine-tune your sound profiles. | 2:55 |
| Camera, Videos and Pictures |
| Using your Camera | Get the most out of your BlackBerry camera (Zoom, Flash, Send & More) | 2:51 |
| Viewing Pictures | Play Music (playlists), Videos, Ring tones, Voice Notes and view Pictures. | 2:50 |
| Using your Video Camera | Get the most out of your BlackBerry video camera. (Zoom, Lighting, Memory & More) | 3:16 |
| Watching Videos | Search for and play videos, jump out and back in and more. | 2:27 |
| Troubleshooting |
| Speed Up Your BlackBerry | Keep your BlackBerry running at peak performance with these tips | 1:41 |
| Desktop Software (was Desktop Manager) |
| Update Desktop Software | How to locate and download the latest Desktop Software (was called Desktop Manager). | 1:15 |
| Desktop Software Basics | Learning your way around the menus and icons. | 5:23 |
| Switch Devices (Old > New) | Transfer data from your old BlackBerry to your new one. | 2:47 |
| Sync Organizer Data | Setup and sync your organizer data (Contacts, Calendar, MemoPad, Tasks) | 5:36 |
| Sync Media | Transfer videos, music, ringtones and pictures using Desktop Software (Wi-Fi Sync) | 7:11 |
| Work with Applications | How to install, add or load 3rd party software onto your BlackBerry. | 5:38 |
| Update your Device Software | Update your BlackBerry to the latest version of device (operating system) software. | 3:47 |
| Backup and Restore | How to backup and restore your BlackBerry. Also, how to delete all data. | 6:42 |
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